Delivery Issues & Delays Policy

1. Estimated Shipping Timelines

• Standard Processing: Orders are typically processed and dispatched within 1 to 3 business days following payment confirmation.
  
  
• Transit Estimates: While we partner with reliable courier services to ensure prompt delivery, delivery timelines provided at checkout are estimates only and may vary based on your shipping destination.
  
  

2. Causes of Delivery Delays

• Force Majeure Events: Natural disasters, extreme weather conditions, or unexpected disruptions in regional transport networks.
  
  
• Regulatory & Customs Delays: Inspections, clearance procedures, or local administrative holds by postal or customs authorities.
  
  
• Incomplete Address Data: Inaccurate, incomplete, or outdated shipping addresses provided by the customer at checkout.
  
  

3. Lost, Damaged, or Stolen Packages

• In-Transit Loss: If a package is confirmed lost in transit by the designated courier partner, we will coordinate a replacement or issue a full refund after a formal carrier investigation is completed.
  
  
• Damaged Deliveries: If your order arrives damaged, please retain all original packaging and notify our support team within 48 hours of delivery with photographic evidence so we can resolve the issue swiftly.
  
  

4. Customer Support & Resolution

• Tracking Assistance: Every shipped order includes a tracking link sent via email so you can monitor your package's progress in real time.
  
  
• Grievance Redressal: If your shipment experiences an unusual delay or delivery failure, our customer support team will actively coordinate with the logistics provider to expedite a solution.